Refund policy

Return and Refund Policy

Last Updated: July 24, 2026

Overview

Thank you for shopping with us. We take great care in crafting and fulfilling every order. Because many of our products are custom-made to your specifications—including size, fabric type, and design—we maintain a strict return and refund policy to protect the integrity of our handmade and made-to-order items-.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

30-Day Return Window

You may request a return within 30 days of receiving your merchandise-. To be eligible for a return:

  • The item must be in new, unused, and original condition-

  • The item must be in its original packaging (for backdrops: still wrapped in tissue paper and inside the shipping tube; for props: packaging still intact and taped)-

  • You must provide proof of purchase (order number or receipt)-

To initiate a return, please contact us at [your store email] with your order number and reason for return. We will provide you with return instructions and a return shipping label if applicable.

Non-Returnable Items

The following items cannot be returned or exchanged-:

  • Custom-made and made-to-order backdrops – all custom-printed backdrops and floor drops are non-returnable and non-exchangeable-

  • Custom-sized or custom-fabric items – products made to your selected size and fabric specifications

  • Holiday-themed or seasonal backdrops and props-

  • Final sale or clearance items-

  • Digital backdrop files (if applicable)-

  • Items returned without prior authorization

  • Items showing signs of use, wear, or damage caused by the customer

Important: Because custom backdrops are printed specifically for your order based on the artwork and specifications you select, they cannot be resold to another customer-. We strongly recommend reviewing all product images, size guides, and material descriptions carefully before placing your order-.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of delivery-.

To process your claim, please provide:

  1. Your order number

  2. A clear photo showing the damage, defect, or error

  3. A brief description of the issue

Once we verify the issue, we will, at our discretion:

  • Issue a full refund to your original payment method, or

  • Send a replacement at no additional cost

Please note: Claims submitted after 24 hours of delivery may be subject to additional review or may not be accepted.

Change of Mind / Buyer's Remorse

Because our backdrops and props are made to order, we do not accept returns or issue refunds for:

  • Change of mind-

  • Incorrect size selection by the customer-

  • Incorrect fabric selection by the customer

  • The product not matching your expectations based on screen color or resolution differences

We provide detailed product descriptions, material samples, and size guides to help you make an informed decision. If you are unsure about any aspect of your order, please contact us before purchasing.

How Refunds Are Processed

For approved returns (where applicable):

  • Refunds will be issued to your original payment method (credit card, PayPal, etc.)

  • Refund processing time: 5–10 business days after we receive and inspect the returned item

  • Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item)

  • Return shipping costs are the responsibility of the customer unless the return is due to our error

If the returned item shows signs of use, damage, or missing parts, we may issue a partial refund at our discretion-.

Cancellations

  • Orders may be cancelled within 24 hours of placement for a full refund

  • After 24 hours, production may have already begun, and cancellations may not be accepted

  • Custom orders cannot be cancelled once production has started

Shipping Address Errors

Please double-check your shipping address before submitting your order. We are not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Packages returned to us due to an invalid or undeliverable address

If a package is returned to us due to an address error, we will contact you to arrange re-shipping at your expense. Refunds will not be issued for orders lost due to incorrect addresses.