Shipping policy
Shipping Policy
Last Updated: July 24, 2026
Overview
Thank you for shopping with us. This Shipping Policy outlines how we process, package, and deliver your orders. Because many of our products are made-to-order and custom-printed specifically for you, please carefully review the production and shipping timelines below before placing your order-.
By placing an order, you agree to the terms outlined in this policy.
Order Processing Time
All orders are processed on business days (Monday through Friday), excluding weekends and public holidays-50.
| Order Type | Processing Time |
|---|---|
| Custom Backdrops & Floor Drops | 3–7 business days for printing and packaging--52 |
| Handpainted Backdrops | 5–6 business days to produce before dispatch-50 |
| Props & Accessories (in stock) | 1–2 business days |
| Bundle/Room Sets | 5–7 business days (varies by complexity) |
Please Note: During holiday seasons, sales events, or periods of high order volume, processing times may be extended. We will notify you if there is a significant delay-50.
Order Cutoff Time: Orders placed after 1:00 PM CST will begin processing the next business day-.
Domestic Shipping (United States)
We ship to all 50 U.S. states, including PO Boxes and APO/FPO addresses (via USPS).
Shipping Methods & Transit Times
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Ground | 3–7 business days after dispatch-52 | Free on orders over $150- |
| Standard Ground | 3–7 business days after dispatch | Calculated at checkout (based on weight & location) |
| Expedited (3-Day) | 3 business days after dispatch | Additional charge at checkout-52 |
| Expedited (2-Day) | 2 business days after dispatch | Additional charge at checkout |
| Overnight | 1 business day after dispatch | Additional charge at checkout-52 |
Important: Transit times are estimates only and are not guaranteed-50. We recommend ordering with extra lead time for time-sensitive events such as photo shoots or parties-.
International Shipping
We ship worldwide to most countries--52. International shipping costs are calculated at checkout based on your location, package weight, and dimensions.
| Shipping Method | Estimated Transit Time |
|---|---|
| USPS International Priority | 7–10 business days- |
| UPS Worldwide / DHL Express | 3–5 business days |
International Shipping Notes
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Customs Duties & Taxes: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country-28. These fees are the responsibility of the customer and are not included in our shipping charges-.
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Customs Delays: Packages may be delayed at customs. We have no control over this process and cannot guarantee delivery dates for international shipments-52.
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Prohibited Countries: We reserve the right to cancel orders to countries with shipping restrictions.
Shipping Costs
| Order Value (Domestic US) | Shipping Cost |
|---|---|
| $150 and above | FREE Standard Ground Shipping- |
| Below $150 | Calculated at checkout based on weight and location |
For international orders, shipping costs are calculated in real-time at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number-31.
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You can track your package using the carrier's website (USPS, UPS, or FedEx)-52.
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Please allow 24–48 hours for tracking information to update after dispatch.
Lost, Delayed, or Damaged Packages
Lost or Delayed Packages
Once a package is picked up by the shipping carrier, it is in transit and out of our control-52. While we will assist you in tracking your package, we cannot be held responsible for delays caused by the carrier-52.
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If your package has not arrived within the estimated timeframe, please contact us. We will work with the carrier to locate it.
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If the carrier confirms the package is lost, we will file a freight loss claim-52. This process typically takes up to 10 business days-52.
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Refunds or replacements for lost packages will only be issued after we receive compensation from the shipping carrier-52.
Damaged Packages
If your order arrives damaged, please:
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Take clear photos of the damaged item and packaging
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Contact us within 24 hours of delivery
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Keep all original packaging (the carrier may need to inspect it)
We will work with the carrier to file a damage claim and, at our discretion, issue a replacement or refund.
Incorrect Shipping Address
Please double-check your shipping address before submitting your order-52. We are not responsible for:
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Orders delivered to an incorrect or incomplete address provided by the customer
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Packages returned to us due to an invalid or undeliverable address
If a package is returned to us due to an address error, we will contact you to arrange re-shipping at your expense-. Refunds will not be issued for orders lost due to incorrect addresses.
Multiple Item Orders
If you order multiple items, they may be shipped in separate packages from different fulfillment locations-50. You will receive separate tracking numbers for each package if applicable.